SVEC Preparing for Idalia

By Jon Little, SVEC Director of Communications

SVEC activated its Emergency Restoration Plan at 4:00 p.m. Sunday in preparation for wide-spread outages that could be caused by Hurricane Idalia. Outage Reportiing Below:

We are closely monitoring storm forecasts from multiple weather services and all of our employees are ready to work long hours to meet the needs of our members. The co-op has also lined up contractors for help with restoring power, and our statewide association is standing by to help us acquire assistance from other electric cooperatives if needed.

We encourage everyone to have a plan for riding out extended outages, and those of you who rely on life-supporting medical equipment should be ready to go to a location that has power, in the event that the power to your home goes out.

Outage Reporting
If you experience a power outage, you can report it by:

• Calling 800-752-0025.
• Logging into your account.
• Using our SmartHub mobile app.
• Texting “out” to (800) 752-0025 from the phone number we have on file for your account. Before you can do so, you’ll need to sign up for our text-based outage reporting service by texting “svec” to 800-752-0025. This service is only available to members with less than 5 accounts. Members with 5 or more accounts must report outages using one of the other methods.

Our outage management system uses caller ID technology to quickly identify your service location by your phone number. This makes reporting easier for you and allows us to speed up response and restoration time. So, always make sure we have your current phone number before you text or phone in your outage.